Spaks india business solution Pvt Ltd we") takes the privacy of your information seriously. This privacy notice ("Privacy Notice") describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.
In this Privacy Notice, the following definitions are used:
a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.
includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.
Data Protection Laws
any applicable law for the time being in force relating to the processing of Data.
select third parties (including Spaks india business solution Pvt Ltd) with whom we have contracts for the businesses described in this Privacy Notice.
Spaks india business solution Pvt Ltd , a company incorporated in India whose registered office is at E-38, Budh Vihar, Badarpur, New Delhi 110044
User or you
the natural person who accesses our stores, website or mobile application.
Spaks Homeopathy collects Data for various purposes set out in this Privacy Notice.
This Data includes, without limitation, the following categories:
We collect Data in the following ways:
You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.
Spaks Homeopathy may collect your Data in several ways from your use of our stores, website or mobile application. For instance:
Any or all the above Data may be required by us from time to time to provide information relating to Spaks Homeopathy and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:
We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.
Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.
We may share your Data with/ for:
These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.
We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.
We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail at our email address provided at Clause 16 below.
Spaks Homeopathy retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
Even if we delete your Data, including on account of exercise of your right under Clause 10 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Spaks Homeopathy as described in this Privacy Notice.
You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the "How to Contact Us" section below.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
Data collected under this Privacy Notice is hosted on servers located in India.
We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.
We ask for the following app permissions while onboarding, in order to optimize the experience for you:
It is recommended that you set your location sharing 'Always' as it helps us to show you location specific data like availability of products. You can change this anytime.
To allow you to take a photo of prescriptions & directly upload it to the app.
Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device.
To support automatic OTP confirmation, so that you don't have to enter the authentication code manually.
This helps us to send you payment related SMS by our payment partner JustPay.
Access Wifi State
This helps us to optimize your experience based on the Wifi’s strength and signals, especially for optimizing video consultations.
To enable video consultations with doctors.
Bluetooth is used to redirect to bluetooth headset during video consultations.
If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
Our business changes constantly and our Privacy Notice may also change . We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at firstname.lastname@example.org . You may contact us for information on Service Providers, Partners and Spaks india business solution Pvt Ltd. with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.